About Us – Pro Photo

E-COMMERCE DOES NOT EXIST WITHOUT PRODUCT PHOTOS.

OUR STORY

We are a digital marketing agency that helps brands & businesses succeed in the e-commerce space today.
Our services cover the entire e-commerce spectrum(see our other site). However, with the eCommerce industry rapidly growing in South Africa, we found a need for new eCommerce businesses to capture high-quality, consistent product photos at a price that is predictable & affordable.
That is why we moved away from the traditional model of hourly and daily rates and opted to focus on pricing per image, as it’s the most logical, transparent, and fair for both the client and us as the provider.

“Our mission is to make it easy for new eCommerce businesses to get high-quality, consistent product photos for their store on the internet.”

Our Studio

OUR VALUES

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DATA DRIVEN

We test new technologies all the time. Our team works hard to analyze how we can improve our tech stack & process based on the data and customer feedback.

CONSISTENCY

Our pricing is simple. No hidden fees.Turnaround time is defined. We have a 97% image consistency rate with 95% orders delivered on time.

MAKE BRAND SUCCEED

We make guides and articles to help brands & businesses who are new into e- commerce understand how product photography can impact their business.

Team

Faeez Saloojee

Co-Founder & Chief Operating Officer

Mustafaa Pochee

Co-Founder & Creative Director

Nadeem

Editor

Eesa Pochee

Photographer & Editor

FAQS

Whats the turnaround time?

We start shooting your project the next business day since the payment is made. We take up to 10 business days to deliver up to 100 images since we receive the products and the payment.

Do You Offer Discounts?

Yes, we do! We have a per-image fixed for each category of service (standard photo, group photo, hand model photo, etc), However, discounts can be applied on bulk orders. See bulk rates

How To Ship Products?

You can schedule a drop-off of your product(s) at our studio or
You can generate a shipping label with the shipping service of your choice and provide us with the tracking number.

Can I Be Present During The Shoot?

Unfortunately, no. Our production model is built around efficiency, remote coordination, and fixed pricing. We have introduced the necessary tools to support effective online collaboration. You can request a test shoot for free before booking a shoot.

Can you shoot at my business premises?

No, all shoots are conducted at Prophoto studio for effective and efficient production, except for oversized & complex items (e.g., couches, beds), which may be shot at your business premises for an additional cost.

Is Retouching Included?

Yes, standard retouching is included for every image you order.

Do You Accept Revisions?

Yes, a maximum of 1 revision is allowed within the first 5 business days after the delivery of images. Any revisions requested after the stipulated window will be charged.

Is This Offered Nationwide?

We do, however, our studio is based in Johannesburg. If you’re out of Gauteng, you can get the products shipped to our studio and shipped back at your own cost.

Will My Products Be Returned?

You can schedule a pick-up from our studio.
You also have the option to make a return request, where we will take the responsibility of a return ourselves. This happens in individual cases if special arrangements are made.
If you don’t need your products back, you simply do not make a return shipping request.

Do you shoot any size product?

Yes, we shoot products of all sizes. Items measuring 800mm x 800mm or smaller will be charged at the regular Prophoto rates. However, for products larger than 800mm x 800mm, a custom rate will be determined based on the size, complexity, and whether the shoot needs to take place at the client’s premises.

High-quality product images for your e-com store. Consistency across all products & collections. Turnaround time is within 10 business days once delivery is made. No hidden fees.